Fundraising Consultants Blog

Today, at the start of Customer Service Week, an initiative of the Institute of Customer Services, the FRSB is launching a week-long celebration of supporter care and the charity fundraising staff who deliver it.

They are calling you to join in by sharing with them your stories of success as they celebrate the hugely important work that supporter care staff do in building relationships with supporters and generating sustainable income streams for charity.

Each day this week, the FRSB will unveil a case study of best practice in supporter care which will set out one charity’s approach to supporter care.  The first case study has been provided by Breast Cancer Campaign.

Do you have a story to tell about good supporter care? Have you managed to turn a complainant around to a committed, high value supporter? How do you define ‘good supporter care’? And how do you measure the results?

Share your success: 
Tweet #donorservice or
Join the FRSB Supporter Care Forum on Linkedin

And don't forget to let us have your stories too.  We'll feature the best ones here.

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